If an order does not go through but a charge or hold appears on your account, it does not necessarily mean that a payment has been completed. In many cases, banks or card providers place a temporary authorization hold to confirm that sufficient funds are available. This amount may appear as “pending,” “authorized,” or “on hold.” No funds are actually taken at this stage. Once the transaction fails or is canceled, the hold is typically released automatically, and the funds become available again according to your bank’s processing timeline.
If the amount does not appear as pending or you are unsure about the status, it is best to contact your bank or card issuer directly for clarification. Financial institutions manage these holds independently, so their policies and timelines may vary. If additional support is needed, you can reach out to customer service for further assistance or documentation.
If an order confirmation email is not received within a few minutes after placing an order, it may indicate that the order was not successfully completed or that the email address entered was incorrect. In such cases, it is recommended to contact support through the website’s contact form to verify the status of the order.
When using Apple Pay, a separate account may be created automatically using the details linked to that payment method, including email, billing, and shipping information. These accounts cannot be merged afterward, so it is helpful to keep this in mind when placing future orders.
Order changes, including cancellations, are generally possible within a short timeframe after purchase. Requests can typically be made within three hours through the order status page. After this period, modifications may be limited due to the fast processing and shipping system. If assistance is still needed, contacting support with the order number is recommended, though changes cannot be guaranteed once processing has begun. Responses may take up to five business days depending on inquiry volume.
To prevent bulk purchasing and unauthorized resale, a daily order value limit of $300 per customer is applied. If this limit is exceeded, checkout will not be completed. This measure helps ensure fair access to products for all customers.
In addition, individual products may have their own purchase limits based on availability and demand. Customers can purchase up to the allowed quantity within a 30-day period. These limits may be adjusted at any time depending on stock levels and other operational considerations.